Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Cavrnus Help Center
  1. Cavrnus Help Center
  2. Cavrnus Support

Cavrnus Support

Welcome! You can raise a request for Customer service management using the options provided.

Learn more about

  • Getting Started

  • No-Code Collaboration

  • Cavrnus for Administrators

  • Cavrnus for Developers

  • Cavrnus API Reference

Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"b72c5ae71c7e64a1f3d69b2b0de8cef6bd6afb13_lout","branding":{"id":"1","key":"csm","name":"Cavrnus Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Cavrnus Help Center","sharedPortalName":"Cavrnus Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Cavrnus Help Center","sharedPortalName":"Cavrnus Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0b2942","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csm","projectId":10005,"serviceDeskId":1,"name":"Cavrnus Support","description":"<p>Welcome! You can raise a request for Customer service management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://cavrnus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"7","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Please explain the problem you're experiencing.</p>","icon":10545,"iconUrl":"https://cavrnus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"9","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://cavrnus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://cavrnus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cavrnus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://cavrnus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://cavrnus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"13","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://cavrnus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[7,9,1,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9b7d3d1e-391d-337f-b63e-f77f568d7697","appLinkName":"System Confluence","appLinkUrl":"https://cavrnus.atlassian.net/wiki","spaceKey":"CSM","spaceName":"Customer service management","spaceUrl":"https://cavrnus.atlassian.net/wiki/spaces/CSM","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://cavrnus.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMWU5MDdiNi0wY2IzLTRmZTgtOWJhZC1lNTVjZTRlMmM0YmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyMjM0MzcsIm5iZiI6MTc2OTIyMjIzNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Hl_4yp94EbsgtytgyX0tAjcKiTTvreJaCcE1oQeUw2A","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"c1e907b6-0cb3-4fe8-9bad-e55ce4e2c4ba","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"64c46d26-2343-4722-ba6c-33cdf4f6f6f9","name":"Getting Started","categoryUrl":"https://cavrnus.atlassian.net/servicedesk/customer/portal/1/topic/64c46d26-2343-4722-ba6c-33cdf4f6f6f9","lastUpdated":"1712115250448","createdAt":"1712115028058"},{"id":"fb52380e-5270-44ac-9d8c-594f7ad8e99c","name":"No-Code Collaboration","categoryUrl":"https://cavrnus.atlassian.net/servicedesk/customer/portal/1/topic/fb52380e-5270-44ac-9d8c-594f7ad8e99c","lastUpdated":"1712116733376","createdAt":"1712115053814"},{"id":"3495d577-a8d8-4021-b053-8d8defcb9678","name":"Cavrnus for Administrators","categoryUrl":"https://cavrnus.atlassian.net/servicedesk/customer/portal/1/topic/3495d577-a8d8-4021-b053-8d8defcb9678","lastUpdated":"1712116905970","createdAt":"1712115064578"},{"id":"8628d2eb-f197-4396-9dcd-cd9ce56383a9","name":"Cavrnus for Developers","categoryUrl":"https://cavrnus.atlassian.net/servicedesk/customer/portal/1/topic/8628d2eb-f197-4396-9dcd-cd9ce56383a9","lastUpdated":"1712116899050","createdAt":"1712115074821"},{"id":"b3535567-d0a5-450a-91b7-2e16d42c6ebe","name":"Cavrnus API Reference","categoryUrl":"https://cavrnus.atlassian.net/servicedesk/customer/portal/1/topic/b3535567-d0a5-450a-91b7-2e16d42c6ebe","createdAt":"1712115082915"}]}},"sharedPortal":{"name":"Cavrnus Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cavrnus.atlassian.net/wiki","kbLinkDomainURLs":["https://cavrnus.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cavrnus","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b72c5ae71c7e64a1f3d69b2b0de8cef6bd6afb13_lout","baseUrl":"https://cavrnus.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cavrnus.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c1e907b6-0cb3-4fe8-9bad-e55ce4e2c4ba","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6d173e6a77244db2b81c132febc9b231","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://cavrnus.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}